Refund & Return Policy

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

• the item must be unused and in its original condition
• the item must be returned in its original packaging

To start a return, please contact us through our contact page with your order number and reason for return.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We’ll work quickly to resolve the problem with a replacement or refund where applicable.

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Non-Returnable Items

For hygiene and safety reasons, some pet care products may not be eligible for return after use.

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Refunds

Once your return is received and inspected, we’ll notify you regarding approval of your refund.

Approved refunds are processed back to the original payment method within 5–10 business days.

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Order Cancellations

Orders may be cancelled within 12 hours of purchase. After processing begins, cancellations may no longer be possible.

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Shipping Costs

Shipping fees are non-refundable unless the item arrives damaged or incorrect